NCI Answering Service: New York’s Most Trusted Call Center
Live, professional call handling — 24 hours a day, 7 days a week, 365 days a year.
Our Services
Every service we offer is staffed by trained, experienced operators — never bots, never voicemail. We customize call handling to match your practice protocols.
After-Hours Call Services
When your office closes, NCI answers. We handle patient calls, take messages, and escalate urgent matters to your on-call provider — following your exact protocol.
Appointment Scheduling & Reminders
We schedule, reschedule, and confirm appointments on your behalf — reducing no-shows and keeping your calendar full without adding to your front desk workload.
Daytime Rollover Answering
Too busy to answer every call during business hours? We catch the overflow so no patient is left on hold or sent to voicemail. Billed at $1.35/min.
Translation Services
Spanish-speaking operators available for practices serving multilingual communities. Bridge the language gap without hiring additional bilingual staff.
What’s Included
- Live, trained operators — 24/7/365
- HIPAA-compliant message handling
- Custom call scripts per practice
- Secure message delivery (phone, text, email, fax)
- On-call physician dispatch
- Call logs and reporting
- Bilingual (English/Spanish) support
Available Add-Ons
- Appointment reminder calls
- Patient satisfaction follow-up calls
- Custom hold music / messaging
- Priority escalation protocols
- Multiple office line management
Get Started in 24 Hours
Setup is simple. We’ll learn your protocols and be live on your lines within one business day.